Frequently Asked Questions
Everything you need to know about your CRAFTD experience.
What materials are used in CRAFTD jewelry?
We use premium materials including 316L stainless steel, 18K gold plating, and AAA-grade cubic zirconia to ensure durability and a luxury finish that won't tarnish.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the domestic region. International orders may take 7-14 business days depending on the destination and customs processing.
What is your return policy?
We offer a 30-day return policy for all unworn items in their original packaging. Please note that for hygiene reasons, earrings cannot be returned unless faulty.
Does the jewelry turn skin green?
No. Our products are made from high-quality metals and are 100% nickel-free and hypoallergenic, meaning they will not react with your skin or cause discoloration.
How can I track my order?
Once your order has been dispatched, you will receive an email containing a tracking link and a unique tracking number to monitor your delivery status in real-time.
Do you offer a warranty on your products?
Yes, all CRAFTD pieces come with a Lifetime Warranty that covers any manufacturing defects or accidental snapping, ensuring your investment is protected.